Mystery Shopper



• Checking the quality of services provided for operators and the hotel owners
• Proprietary research program The Mystery shopper, includes a hotel assessment questionnaire consisting of 11 areas.
The assessment questionnaire includes between 450 and 560 questions / features, which allow to assess the quality of services provided by hotel staff, the level of comfort of a hotel room and the professionalism of services available at the hotel
• We also provide services to run hotel operations in accordance with the requirements of the GDPR

Horwath HTL Projects